We will notify you by e-mail once an order has been despatched.  Only at this point do we confirm acceptance of your order.  We reserve the right to cancel an order or part order at any stage prior to despatch and we will provide a refund of those items in full.  If we are unable to fulfil delivery of the order in any part for any reason, we will contact you by e-mail as soon as possible.  We may choose to despatch your order in more than one delivery if some items are out of stock.  You may request a refund for out of stock items at any time prior to despatch. 


We hope you will be delighted with your purchase from but we understand there may be occasions where it is necessary to return an item.


If you are not satisfied with your purchase or you change your mind, you may return it to us, unused and in good condition, within 14 days of purchase.  We will refund the price you paid for the product excluding delivery charges.  The refund will be made to the card used in the original purchase once the returned items have been inspected and we are satisfied that it has been returned in its original condition and following the returns procedure specified below. You will only need to pay the cost of returning the product to us.


If the product you receive is damaged/defective or not as ordered we will replace or refund the item free of charge if returned to us within 30 days.  We will refund the product and associated delivery charge if you request a refund.  The return postage will be refunded if you provide proof of posting. This does not affect your statutory rights.




In all circumstances you must send an e-mail to quoting your order number and why you wish to return the product.  You will receive an e-mail within 2 working days giving you a packing note to include within your parcel and further instructions on how to send your returns. 


Please ensure you use a return method which requires a signature on receipt.


If you would like to discuss your order or require any further information, please call 07961024402.